What You'll Learn
Troubleshoot hardware and software issues
Manage Windows/Linux systems and networks
Provide excellent technical customer support
Implement IT security best practices
Course Curriculum
Comprehensive step-by-step learning path designed for quick mastery
Module 1: Hardware & Networking
- PC Hardware Components
- Network Fundamentals
- TCP/IP Configuration
Module 2: System Administration
- Windows Server Management
- Active Directory
- Linux Command Line
Module 3: Support Excellence
- Ticketing Systems
- Remote Support Tools
- Communication Skills
Course Features
Virtual lab environment
Real-world scenarios
Customer service training
CompTIA A+ preparation